Refund Policy

Keeping It Fun, Fresh, and Fair!

Welcome to the Adult Outlet returns policy, where we keep things fun, fresh, and fair! We know that sometimes things don't go exactly as planned, so we're here to make returns as smooth and enjoyable as possible.

Our Golden Rule: Sealed with a Kiss

  1. Sealed with Love: If you change your mind within 14 days of receiving your order and the item is still sealed and unused, just let us know! We'll be happy to offer a full refund. After all, we want you to love what you buy!

  2. Unsealed and Revealed: For hygiene reasons, we cannot accept returns on items that have been opened or used. Once that seal is broken, it's yours to keep! Think of it as a very personal relationship – once you’ve unwrapped the magic, it’s yours forever.

How to Make a Return

  1. Drop Us a Line: Shoot us an email at help@adultoutlet.co.uk with your order number and reason for return. We're all ears!

  2. Pack It Up: If your item is eligible for return, we will ask you to send it back to us in its original, unopened packaging. Make sure it's secure and ready for its journey back to us. We suggest you use a tracked service with recorded delivery for your protection.

  3. Send It Back: Pop it in the mail, and once we receive it and inspect it to ensure it meets our conditions, we'll process your refund within 5-7 business days. Easy peasy!

Faulty Items

  • 6-Month Warranty: If your item becomes faulty within 6 months of purchase, we’ve got you covered! Let us know, and we’ll arrange for a replacement or refund once we receive it back an inspect it for a fault.

  • Extended Manufacturer's Warranty: Some brands offer an extended manufacturer's warranty. Check your product’s packaging or the manufacturer’s website for details.

The Nitty-Gritty Details

  • Oops! Damaged on Arrival?: If your item arrives damaged or defective, let us know within 14 days.

  • Sale Items: Please note that sale items are final and cannot be returned for a change in mind. We love a good bargain, and we hope you do too!

Questions?

We're here to help! If you have any questions about our returns policy, give us a shout at help@adultoutlet.co.uk. We're always happy to chat!

Thanks for shopping at Adult Outlet – where pleasure meets peace of mind!