FAQ

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, you will receive an email with your order confirmation. Once you order has been shipped, you will receive an email with the tracking number for your order. We only use tracked services with UK shipping companies.

Q: HOW LONG DOES SHIPPING TAKE?

A: Typical national delivery times range from 1 to 3 business days; however shipping times may be longer for larger parcels and/or deliveries to certain remote areas of the UK.

We aim to use Royal Mail for most orders. For bulky heavy orders, we may use other couriers; including DPD and APC overnight

Q: DO YOU SHIP INTERNATIONALLY?

A: At this stage, we only deliver to UK addresses.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

Q: WHAT IF THE PRODUCT IS NOT AS DESCRIBED?

A: If you believe the product is not as described, or is faulty, please contact us immediately via email at help@adultoutlet.co.uk.

Q: DO YOU SELL ON OTHER SALES CHANNELS?

A: We also sell on Ebay UK. We do not sell on Amazon. Feel free to visit our eBay store (https://www.ebay.co.uk/str/adultoutlet).

Q: DO YOU SELL FAKE PRODUCTS?

A: Absolutely not. We take pride in offering only authentic products from all the brands featured on our website. You can shop with confidence knowing that every item is genuine and of the highest quality.

Q: CAN I BE ASSURED YOUR PACKAGING IS DISCREET?

A: Yes, you can trust that our packaging is completely discreet. We prioritize your privacy by using plain, unmarked packaging with no indication of the contents inside, or who it came from.

Q: WILL MY CREDIT CARD STATEMENT BE DISCREET?

a: Yes, your credit card statement will be discreet. Our billing information is designed to protect your privacy and will not reveal the nature of your purchase.

We do all we can to ensure your best shopping experience. Please feel free to contact us with any concerns or issues you have at any stage of your browsing or ordering process.